Your privacy is not merely a legal obligation for raja99 — it is a core value we have upheld since day one. We do not sell, rent, or misuse your personal information. This document explains exactly what we collect, why we need it, and how we protect it at all times.
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Six core data protection principles we fully uphold to ensure your personal information remains secure at all times
All data transmitted between your device and raja99's servers is protected with 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions. No third party can intercept your information during transmission.
Only authorised raja99 staff with a legitimate job requirement may access member personal data. Every access is logged and audited on a regular basis. Employees who violate this privacy policy are subject to strict disciplinary action.
Raja99 member data is stored in certified data centres equipped with multi-layered physical and digital security systems. Data backups are performed automatically and regularly to ensure no information is lost under any emergency circumstances.
Raja99 has never and will never sell, rent, or transfer members' personal information to any third party for marketing or commercial purposes. Your data belongs to you — we only use it to operate the services you signed up for.
As a raja99 member, you have the right to access, correct, transfer, or request deletion of your personal data at any time. Our simple data request process ensures you always have full control over your own information.
You can choose the types of communications you wish to receive from raja99 — promotions, account updates, or security notifications only. Opt-out options are available at any time through your account settings, hassle-free.
We only collect data that is strictly necessary to operate raja99 services safely and efficiently
Full name, identification card number, date of birth, gender, and nationality — collected during account registration and the KYC process to verify your identity in line with compliance requirements.
Email address, mobile number, and residential address. This information is used for account verification, security notifications, and essential service communications.
Bank account details, e-wallet numbers, and deposit and withdrawal transaction records. Financial data is processed through secure channels and is never stored in plain text.
Wagering records, games played, wins and losses, and gaming session durations. This data is used to detect potential gambling issues and ensure fair play.
IP address, device type, operating system, web browser, and access log data. This information helps us detect suspicious login attempts and protect your account from unauthorised access.
Records of Live Chat conversations, support emails, and filed complaints. This data is retained for quality control, staff training, and reference in the event of future disputes.
Raja99 practises the principle of minimal data collection — we only collect information that is genuinely necessary to operate the platform safely, meet legal requirements, and deliver the best experience to every member. No data is collected purely for commercial reasons without direct benefit to the user.
There are two main categories of data we collect: data you provide directly to us, and data collected automatically when you use the raja99 platform.
Every data point we collect has a clear and legitimate purpose. raja99 uses members' personal information for the following purposes:
Protecting members' personal data is the absolute top priority for raja99. We continuously invest in the latest security infrastructure to ensure your information stays safe from increasingly sophisticated cyber threats.
Raja99 holds extremely strict standards regarding the sharing of member data. In short: we do not share your data unless there is a legitimate operational need, a legal obligation, or your own explicit consent.
The categories of third parties that may receive limited information from raja99 are as follows:
As a raja99 member, you have full rights over your personal data. We provide clear and straightforward mechanisms for you to exercise these rights without any barriers or additional charges.
| User Rights | Description | Response Time |
|---|---|---|
| Access | Request a copy of all personal data we hold about you in a readable format. | 7 working days |
| Correction | Correct any inaccurate or incomplete information in your records. | 3 working days |
| Deletion | Request deletion of your personal data (subject to legal retention obligations). | 14 working days |
| Mobile | Receive your data in a structured format that can be transferred to another platform. | 7 working days |
| Objection | Object to the processing of your data for marketing or profiling purposes. | Immediate |
| Restriction | Request a restriction on data processing while an investigation or dispute is ongoing. | 3 working days |
To exercise any of the above rights, please contact the raja99 customer support team via Live Chat on the platform. We may need to verify your identity before processing your request in order to protect your account security.
Raja99 uses cookies and similar tracking technologies to enhance user experience, analyze platform traffic, and ensure account security. The following are the types of cookies we use:
Raja99 retains members' personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. The following are general data retention guidelines:
Raja99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. Any material updates will be communicated to you through:
Continued use of the raja99 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account and withdraw your remaining funds before the changes take effect.
For any enquiries, concerns, or requests relating to your privacy and personal data, raja99's Data Protection Officer (DPO) team is available to assist you 24 hours a day, 7 days a week via Live Chat on the platform. We are committed to responding to all privacy enquiries within the stipulated timeframe and with full transparency.
Join over half a million members who have trusted raja99 as their preferred online entertainment platform — backed by uncompromising privacy and data security guarantees.